February 2017

Unscheduled Interruption
This issue has been resolved. We appreciate your patience!
Feb 9, 10:44-11:17 EST

January 2017

Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Jan 24, 08:55-09:13 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Jan 16, 08:39-09:05 EST

December 2016

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed. No customer or network interruption occurred and our network is now better routed and more resilient from issues to handle growing usage.
Dec 30, 11:00-11:15 EST
[Scheduled] [Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Dec 28, 20:00-20:30 EST

November 2016

Unscheduled Interruption
The brief network issue has been fully resolved. We appreciate your patience.
Nov 25, 13:45-14:58 EST

October 2016

Unscheduled Service Interruption
This issue has been resolved. We appreciate your patience.
Oct 25, 10:27-10:43 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Oct 21, 12:59 - Oct 24, 11:16 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Oct 21, 08:45-10:00 EST
Unscheduled Service Interruption
This issue has been resolved. We appreciate your patience.
Oct 19, 07:33-20:29 EST
Delay in Email Sending
This issue has been resolved. We appreciate your patience.
Oct 19, 09:44-20:29 EST
[Scheduled] Scheduled Maintenance
Our scheduled maintenance is complete. We appreciate your patience.
Oct 14, 12:01-15:56 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Oct 7, 09:08-09:41 EST
Delay in Message Analytics
This issue has been resolved. We appreciate your patience.
Oct 6, 09:48-15:47 EST

September 2016

Broadcast and Legacy Followup Message Delay
This issue has been resolved. We appreciate your patience.
Sep 22, 15:20 - Sep 23, 07:06 EST

August 2016

Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Aug 8, 10:33-14:54 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Aug 1, 13:37-14:53 EST
[Scheduled] Scheduled Maintenance
Was completed on July 27th as scheduled.
Aug 1, 13:13 EST

July 2016

Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Jul 20, 09:52-14:24 EST
Quickstats Not Visible for Some Users
This issue has been resolved. We appreciate your patience.
Jul 13, 12:06 - Jul 14, 09:33 EST

June 2016

[Scheduled] [Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Jun 29, 17:00-19:00 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Jun 23, 13:36-14:51 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Jun 17, 15:25-15:38 EST
Unscheduled Interruption
This issue has been resolved. Thank you for your patience.
Jun 11, 11:40-13:21 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Jun 9, 13:17-14:47 EST
Unscheduled Interruption
The issue has been resolved. All tags and subscribers have been processed. We appreciate your patience.
Jun 7, 14:20 - Jun 8, 16:49 EST

May 2016

Delay in Sending Messages
All delayed messages have been sent. Thank you for your patience.
May 27, 10:00 - May 30, 18:12 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
May 15, 22:00-22:30 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
May 6, 14:30-15:01 EST

April 2016

Message Statistics Not Visible for some Users.
Analytics have gradually been restored over night for those customers who were affected. 100% of customers now have full analytics visibility again.
Apr 16, 17:44 - Apr 17, 15:15 EST
Unscheduled Interruption
Back logged open and click data has been fully loaded.
Apr 15, 11:10 - Apr 16, 10:42 EST

March 2016

Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Mar 14, 09:04-10:09 EST

February 2016

Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Feb 23, 13:39 - Feb 28, 12:07 EST
Unscheduled Interruption
For approximately 90 minutes, an unscheduled interruption impacted customer logins and access to the AWeber API. Delivery of confirmation messages to new list subscribers, and unsubscribes were delayed, but have been processed. All known issues have been resolved.
Feb 2, 05:45-08:52 EST

January 2016

Networking issue affection some website visitors.
Customer facing impact of the network issue was resolved at 5:03PM EST. All site visitors should once again have access to the website. We apologize to those who this impacted.
Jan 17, 15:58-17:54 EST
Unscheduled Interruption
This incident has been resolved. We appreciate your patience.
Jan 12, 16:17-18:18 EST
Unscheduled Interruption
This issue has been resolved. We appreciate your patience.
Jan 12, 13:10-14:15 EST
Unscheduled Interruption
This issue has been resolved. Thank you for your patience.
Jan 4, 13:40-13:42 EST

December 2015

Unscheduled Interruption
This incident has been resolved.
Dec 21, 12:36-12:54 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Dec 21, 10:42-11:30 EST

November 2015

Unscheduled Interruption
The incident has been resolved. Thank you for your patience.
Nov 23, 17:00-17:21 EST
Unscheduled Interruption
All services continue to monitor as normal.
Nov 15, 21:00-22:48 EST
Unscheduled Interruption
All autoresponse delays have been resolved.
Nov 7, 11:58-17:06 EST
Unscheduled Interruption
The issue has been resolved. Thank you for your patience.
Nov 4, 13:40-13:50 EST

October 2015

Unscheduled Interruption
The issue has been resolved. We appreciate your patience.
Oct 19, 13:57-14:13 EST
Unscheduled Interruption
The issue has been resolved. Thank you for your patience.
Oct 17, 10:39-12:28 EST
Unscheduled Interruption
The issue has been resolved. Thank you for your patience.
Oct 16, 17:36-19:39 EST
Unscheduled Interruption
This issue has been resolved. Thank you for your patience.
Oct 16, 13:17-14:03 EST

September 2015

Toll Free Number Unavailable
Our toll free phone number is once again available. Thank you for your patience.
Sep 9, 19:41-23:19 EST

August 2015

Intermittent Toll-Free Phone Number Interruptions
This issue has been resolved. Thank you for your patience.
Aug 24, 16:04 - Aug 25, 07:50 EST
[Scheduled] [Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Aug 20, 20:00-21:00 EST
Test Email Sending Disabled
The issue has been resolved. Thank you for your patience.
Aug 20, 16:04-18:27 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Aug 6, 20:00-21:30 EST

July 2015

Isolated Malware Incident
Google has removed the malware alert from all emails sent through the AWeber service. Emails should no longer be flagged as containing possible malware. Thank you for your patience as we've worked to resolve this incident.
Jul 28, 09:11-13:50 EST
Delay in Sending Messages
The cause of the delay has been resolved. Thank you for your patience.
Jul 18, 18:45-20:32 EST
Delay in Sent Message Analytics
This incident has been resolved.
Jul 16, 11:00-17:33 EST
Delay in Blog Broadcasts
A delay with some blog broadcasts occurred between the hours of 3:20am EDT and 6:40am EDT. The issue is now resolved and all blog broadcasts have been sent. We apologize for the delay and any inconvenience that this may have caused you.
Jul 10, 09:58 EST
Delay in COI Messages
This incident has been resolved.
Jul 9, 11:16-14:29 EST
[Scheduled] Scheduled Maintenance
This maintenance was successfully completed at 7:00AM EDT
Jul 7, 06:00-07:49 EST
Unscheduled Interruption
This incident has been resolved.
Jul 6, 18:33-18:47 EST
Delay in Sending Broadcasts and Blog Broadcasts
All delayed broadcasts and blog broadcasts have been sent. Thank you for your patience.
Jul 1, 11:53-13:13 EST

June 2015

Intermittent Network Interruptions
After further monitoring, all services are working as normal.
Jun 1, 08:47-14:26 EST

May 2015

Broadcast and Follow Up Delay
This incident has been resolved.
May 28, 10:32-13:41 EST
Delay in Broadcasts and Follow Up Messages
The cause of the delay has been resolved. Thank you for your patience.
May 26, 10:41-13:55 EST
Broadcast Delay
We have resolved the cause of the broadcast and follow up delays. Thank you for your patience.
May 22, 09:31-17:09 EST
Unscheduled Interruption with Image Hosting
This incident has been resolved.
May 15, 19:45-20:37 EST
Unscheduled Interruption with API
We have resolved the cause of the public API interruption. Thank you for your patience.
May 14, 11:44-13:58 EST

April 2015

Broadcast and Follow Up Delay
The cause of the broadcast and follow up delay has been resolved, and emails are now actively being sent. It may take up to an hour for all delayed messages to be sent. Thank you for your patience.
Apr 29, 08:08-08:59 EST
Delay in COI Messages
The cause of the COI delay has been resolved and messages are now being sent. Thank you for your patience.
Apr 27, 11:31-12:26 EST

March 2015

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Mar 22, 01:30-02:00 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Mar 22, 00:00-01:00 EST
Unscheduled Interruption
This incident has been resolved.
Mar 18, 12:35-14:30 EST
Intermittent Interruption
The interruption has been resolved and all services are working normally. Thank you for your patience.
Mar 17, 10:56-12:09 EST
Intermittent Interruptions
The intermittent interruptions have been resolved and everything is working normally. Thank you for your patience.
Mar 16, 17:02-17:36 EST
Delay in Sending to Yahoo.com Addresses
This incident has been resolved.
Mar 15, 17:05 - Mar 16, 09:46 EST
Delay in Sending Broadcast Newsletters and Followup Messages
All messages are being sent as normal. No additional delays have been identified.
Feb 27, 16:50 - Mar 1, 18:17 EST

February 2015

Delay in Confirmation Messages Being Sent
The delay with confirmation messages has been resolved.
Feb 28, 11:09-11:31 EST
[Scheduled] Scheduled Maintenance
We have completed our updates to support UTF-8 and Unicode. Thank you for your patience.
Feb 24, 15:54 - Feb 27, 21:23 EST
Intermittent Account Access & New List Creation
Account access and list creation is now working normally. Thank you for your patience and understanding.
Feb 26, 10:37-11:02 EST
[Scheduled] Scheduled Maintenance
The issues with the newsletter archive have been resolved. Thank you for your patience.
Feb 23, 17:11-17:30 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Feb 5, 11:00-11:30 EST
Internal Network Interruption
We have resolved the internal network interruption, and all customer support channels are now working as normal. We appreciate your patience and apologize for any inconvenience this may have caused.
Feb 4, 17:13-18:34 EST

January 2015

Delay in Email Sending
All messages have been delivered and are back to fully realtime sending.
Jan 29, 13:07-23:27 EST
Toll Free Phone Service Interruption
Our toll-free phone support is now available. Thank you for your patience while we resolved the interruption.
Jan 19, 09:03-09:46 EST
Broadcast Message Delay
After further monitoring, we have confirmed that all broadcast messages are sending and there are no additional incidents to resolve. Thank you for your patience.
Jan 12, 15:54-19:51 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed a bit early. There was a brief interruption between 7:01 a.m. - 7:08 a.m. EST as previously announced. All services have returned to normal.
Jan 7, 07:00-08:01 EST

December 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Dec 30, 10:30-11:30 EST
Newsletter Archive Interruption
After further monitoring, no additional incidents with newsletter archives were discovered.
Dec 22, 14:50 - Dec 23, 08:56 EST
Public API Interruption
After further monitoring, the public API is working as normal. Thank you for your patience.
Dec 11, 14:01-14:55 EST
Unscheduled Interruption
The incident is resolved. We appreciate your patience and apologize for the inconvenience.
Dec 3, 13:22-19:43 EST

November 2014

Intermittent Interruptions
After further monitoring, we are not seeing any additional interruptions and all services are functioning normally.
Nov 28, 06:59-14:12 EST
Intermittent Interruptions
After further monitoring, we have confirmed that all services are functioning normally.
Nov 25, 12:12 - Nov 26, 14:19 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Nov 20, 22:00-22:30 EST
Interruption with customer logins
After monitoring the situation further, no additional incidents were discovered. All services are operating normally. Thank you again for your patience.
Nov 7, 09:24-13:05 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Nov 6, 22:00-22:30 EST

October 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Oct 19, 22:00-22:30 EST
False Positive on Uptime Graphs
The uptime graphs on status.aweber.com reported a downtime period earlier this morning. That was a false positive as we rolled out our new site design. There was no actual user downtime, please disregard the blip in the graphs. Our uptime checks have been updated and are now properly tracking.
Oct 16, 09:41 EST

September 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Sep 27, 23:01 - Sep 28, 00:01 EST
Unscheduled Interruption with Message Editor
The situation with the Message Editor has been resolved. Thank you for your patience, and again we apologize for the inconvenience.
Sep 23, 15:01-16:04 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Sep 10, 10:15-10:30 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Sep 9, 23:00 - Sep 10, 00:00 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Sep 9, 16:30-16:45 EST
Unscheduled Interruption
Additional monitoring shows there is no longer a delay with API and web form subscriber signups. All systems are working normally. We appreciate your patience during the situation.
Sep 8, 09:51 - Sep 9, 09:15 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Sep 6, 23:00 - Sep 7, 00:00 EST

August 2014

Brief Unscheduled Interruption
After monitoring the situation further, no additional incidents were discovered. All services are operating normally. Thanks for your patience.
Aug 15, 11:31-13:20 EST
Unscheduled Interruption
Yesterday's incident was related to a hardware malfunction, which was resolved yesterday at 10:43 p.m. EDT. We have been monitoring the situation since last night to ensure no additional incidents occurred. All services are functioning normally at this time. Again, thank you for your patience.
Aug 6, 11:22 - Aug 7, 11:09 EST

July 2014

No incidents reported for this month.

June 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Jun 28, 22:00 - Jun 29, 00:00 EST

May 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
May 3, 23:45 - May 4, 00:00 EST

April 2014

[Scheduled] Scheduled Maintenance
This was completed as scheduled with no customer impact.
Apr 26, 14:37 EST
Intermittent Site Access
All systems are operating normally. We appreciate your patience as we've worked to resolve this situation.
Apr 16, 07:58-11:36 EST
Unscheduled Site Interruption
We are fully operational again. Thanks for your patience.
Apr 15, 15:05-16:51 EST
Brief Site Interruption
The flood of traffic has been fully mitigated and is no longer occurring.
Apr 11, 19:36-20:22 EST
Unscheduled Interruption
The incident is resolved. We appreciate your patience and apologize for the inconvenience.
Apr 8, 09:49-10:51 EST
Intermittent Access to Message Editor
The incident has been resolved and we are not reporting any other interruptions. Thanks for your patience.
Apr 7, 15:46-17:41 EST
API Interruption
We experienced a brief API interruption. Customers may have seen a maintenance notice between 11:21 a.m. EDT and 11:22 a.m. EDT. The incident has been resolved.
Apr 7, 12:04 EST
API Interruption
We experienced a brief interruption in the API at 2:20 p.m. EDT. The incident was resolved at 2:34 p.m. EDT.
Apr 4, 14:36 EST
Delay in Email Sending
All backlogged messages have been sent as of around 6:00 p.m. EDT on Thursday, April 3. Thank you for your patience.
Apr 3, 09:02 - Apr 4, 08:31 EST

March 2014

Images Not Uploading for Some Users
We have resolved the intermittent issues with uploading images. We appreciate the patience of those affected.
Mar 20, 16:54-19:35 EST
Web Forms Not Loading for Some Users
We are not receiving any additional reports regarding this issue. We appreciate your patience for those affected.
Mar 18, 13:56 - Mar 19, 11:00 EST
RSS Feeds Not Being Pulled for Some Users
RSS feeds for all customers are now being pulled correctly. We appreciate your patience. A small percentage of overall customer RSS fees where found to be hosted on blogs that had old versions of their blog software and thus open security vulnerabilities. Those issues caused their blogs to be used by 3rd parties in attacks and were thus blocked upstream by one of our security vendors from reaching our network. Customers who found their blogs were blocked from our network have been advised to upgrade their blog software to close their security issues.
Mar 12, 16:35 - Mar 13, 14:24 EST
Delay in Broadcasts
The delay has been resolved. All broadcast and follow-up messages are now going out. Thanks your patience. It may take several hours for all backlogged messages to catch up.
Mar 12, 09:34-10:36 EST
Networking Issues
Monitoring is not showing any further issues.
Mar 1, 16:48 - Mar 2, 02:24 EST
DDOS attack
All AWeber services are back up and running normally. We appreciate your patience as we've mitigated this massive DDoS attack. Email broadcasts and follow-ups will take a few hours to catch up as they were backlogged during the downtime. Also, due to caching reasons, changes to JavaScript web signup forms within the Control Panel will take up to 24 hours to take effect on your websites. We are working on resolving this so changes will take affect in real-time moving forward. Please know that this attack impacted access to our website, and no customer or subscriber information was compromised. We continue to monitor for any future issues.
Feb 25, 13:09 - Mar 1, 00:22 EST

February 2014

Unscheduled Site Interruption
Monitoring is not showing any further issues.
Feb 24, 13:44 - Feb 25, 02:22 EST
Partial Delay in Processing Message Clicks and Opens
This has been resolved.
Feb 24, 11:51-17:00 EST
Unscheduled Partial Interruption of Subscriber Sign-Ups
All subscriber signups seem to be working normally. Thanks for your patience. We apologize for any inconvenience this may have caused.
Feb 17, 15:56-16:49 EST
Unscheduled Account Login Interruption
All accounts have been working normally since yesterday at 11:00 a.m. EST. We apologize for any inconvenience.
Feb 12, 12:07 - Feb 13, 08:43 EST
Unscheduled Account Login Interruption
All accounts are working normally. We apologize for any inconvenience.
Feb 9, 09:27-10:43 EST
False positive on Main Site uptime monitoring.
A change in text on our main site earlier today caused the uptime check to fail even though the site was still 100% operational. There was no downtime.
Feb 5, 23:44 EST

January 2014

No incidents reported for this month.